Please Read Prior to Booking
A valid credit/debit card is required to secure telephone, online and mobile reservations. Some services require a non-refundable deposit prior to booking. Your card will only be charged at the time of booking if a deposit is required for the service you are booking. Otherwise, your card will be authorized, but not charged until the day of your appointment. All mobile app deposits are processed through an SSL secured portal.
We accept cash, credit or debit card (Visa, Mastercard, Discover, American Express). Cash gratuities are greatly appreciated.
We value your time as our guest & set aside time exclusively for you!
Therefore, we require a full 24 hours notice of your intent to cancel your appointment in order to accommodate others who wish to be serviced. If you schedule an appointment (in person, on the phone or online) and we do not hear from you to cancel, we will assume you're coming.
An appointment modification to remove a service is considered a cancellation & also requires 24 hours notice.
Appointments made and canceled on the same day are subject to the cancellation fee of 100% of the service.
Cancellations or modifications made inside of the 24 hour window are subject to a fee equal to 100% of the service.
Please ensure we have the correct phone number and email address on file so that you can receive appointment reminders.
If we're closed, you can still notify us of your intent to cancel or modify your appointment and avoid last minute cancellation fees by emailing us at email@example.com or calling us and leaving a voicemail at (202) 248-0337 or (202) 248-3403.
We do our best to respect our guest's time & to be prompt with every appointment. We realize sometimes plans may be delayed, however, if you arrive more than 5 minutes (for any service less than 20 minutes) and 10 minutes (for any service longer than 20 minutes) past your appointment start time, you may be asked to wait, reschedule or abbreviate your appointment in order to honor our next client's appointment.
If we are still able to accommodate you, you will be assessed an automatic $15 late fee at checkout in addition to your service fee. If we are unable to accommodate you, and your appointment must be canceled/rescheduled, you are subject to our cancellation fees.
As a courtesy, please give us a call to let us know if you are running behind so we know how to best accommodate you.
New Clients, we ask that you arrive in the studio 10-15 minutes early for your scheduled appointment to allow for intake.
GIFT CERTIFICATES & REFERRAL CREDITS
Gift certificate balances not redeemed in whole or in part will expire 5 years after purchase.
Referral credits not redeemed in whole or in part will expire one year after of receipt. Referral credits cannot be redeemed for retail and can only be used toward the balance of a service.
STUDIO Etiquette: Guests, Children & Cell Phones
In order to maintain a relaxing environment for our guests, our studio suites/service areas are reserved for only those guests being serviced. Those not receiving service are not permitted beyond the lobby area.
PRMP is a kid-free studio. In order to provide a safe, relaxing and care free experience, children are not permitted in the studio. Guests arriving with young children will be asked to reschedule and will be subject to our cancellation policy.
Please be considerate of others by silencing your cell phone during your service and exercising your phone’s texting capabilities. Phone calls may be taken outside.
Our intent is for each customer to be 100% satisfied with our services. Returns and refunds are limited to the following situations:
Services received cannot be refunded. However, if you find issue with the results of your service, please let us know and give us the opportunity to remedy the situation at that time.
Product refunds will be considered if presented within 7 days of purchase. Products can only be refunded if unused and in its original packaging. Refunds can only be processed with receipt.
No refunds are given for gift card orders.
Gift card orders are not exchangeable.
Policy Update 08/2018